Council recognises that circumstances of financial hardship can arise requiring respect and compassion. Requests for hardship support will lead to a payment arrangement being agreed between ratepayers and Council.
Once Council receives a hardship request either by phone or email, our Revenue Officer will be in contact to discuss options and provide you with a payment arrangement form for signing. Please note that there are minimum amounts dependent on the total outstanding.
To submit a hardship request please email firstname.lastname@example.org or phone 1300 136 833.
For further information regarding amounts on your rates or water notices or other Council fees and charges, please see Council's Revenue Policy and Fees & Charges and Hardship policy (PDF 135.2KB)
For payment options please refer to your rates or water notice. For details involving Centrepay (if eligible) visit Services Australia.
If you require further assistance, the following organisations offer financial counselling, advice and other assistance:
24/7 National Crisis Support Services:
- Lifeline - 131 114
- Beyond Blue - 1300 224 636