Northern Settlement Services

Northern Settlement Services provides settlement support to eligible Migrants and Refugees in the New England area.

The Settlement Grants target group comprises permanent residents who have arrived in Australia during the last five years as:

  • Humanitarian entrants
  • Family stream migrants with low levels of English proficiency
  • Dependents of skilled migrants in rural and regional areas with low English proficiency

Select temporary residents (Prospective Marriage, Provisional Partner, Provisional Spouse and Provisional Interdependency visa holders and their dependents) in rural and regional areas who have arrived in Australia during the last five years and who have low English proficiency also fall within the target group.

NSS provides Migration support across a range of visas to individuals or business owners through our registered migration agents based in Newcastle. Most migration advice requires a fee for service above the cost of the visa application costs charged by the Australian Government.

Other NSS supported services provide in the New England area include:

  • Multicultural Women’s Group meets weekly during school term
  • Cultural awareness training
  • Outreach and case work services across the New England area including Inverell and Moree
  • Convenes and facilitates the New England Multicultural Interagency
  • A key partner in the offering of a weekly after school Homework Program offered to eligible Migrant and Refugee public school students


Lance McNamara Settlement Grants Project Worker - Armidale
141 Faulkner Street Armidale NSW 2350
P: (02) 5733 5300 I Free Call: 1800 813 205
Funded by the Australian Government Department of Social Services.
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Refugee settlement in Armidale

Community organisation and social business Settlement Services International has overseen the settlement of over 600 refugees from Iraq and Syria in Armidale since February 2018 under the Federal Government’s Humanitarian Settlement Program (HSP), which provides refugees with assistance an arrival and beyond.

When a people are granted certain visas to resettle in Australia, they are referred by the Department of Home Affairs to an HSP service provider to access support under the HSP.

Case managers support families to achieve their settlement goals, to become familiar with the local community and to connect with essential services, such as housing, education, English programs, health and employment assistance

In tandem with HSP services, SSI has implemented an integration model that includes community engagement, arts and culture, volunteering, project management, and marketing and communications. The goal is to foster self-determination so that the newly arrived families become permanent, productive and valued members of the Armidale community.

Participation in the HSP is voluntary and services are delivered to clients through a needs-based case management approach for 6-18 months. When refugees have achieved the HSP outcomes they are exited and referred to a longer-term settlement program called Settlement Engagement and Transition Support (SETS).

Northern Settlement Services (NSS) has delivered migrant support programs and case management services in Armidale since 2004. NSS delivers the SETS program, which equips and empowers refugee and migrant communities to address their settlement needs during the first five years of arrival. Funded by the Federal Government, SETS provides newcomers with settlement-related information, advice, advocacy and assistance to access services.

Community capacity building initiatives help new and emerging community groups support their community to increase the social participation, and economic and personal wellbeing of community members. SETS aims to ensure longer-term positive settlement outcomes are achieved.