Compliments and complaints

Customer Request

If you have need of assistance or wish to report an issue with a service council provides to the community please lodge a customer request


Compliment

If a Council officer has provided you with excellent service in any way or if you have had a positive experience dealing with Council please let us know by lodging a customer request. This request by default is not marked as confidential, however you may choose to make it confidential on entry.

Please provide as much information as possible, including the staff members full name so Council can pass the information onto the staff member.

Armidale Regional Council encourages excellence and recognises excellence across the organisation.

PLEASE NOTE
Council has a strict policy on gifts and benefits and the best way to thank a staff member is by sending an email to Council.  Council will ensure the staff member is recognised internally.


Complaint

Council is committed to dealing with a complaint or concern promptly and impartially. Please email Council to lodge a complaint or concern.

PLEASE NOTE
If your concern is to request a council service, like a pot hole, dumped rubbish or barking dog please lodge a Customer Request