1. Home

Relief for ratepayers and not-for-profit lessees available now from Council

Armidale Regional Council is offering immediate relief to ratepayers experiencing genuine financial hardship due to the Coronavirus pandemic by allowing a three month payment deferral period and relief to not-for-profit organisations renting property from Council.

Mayor Simon Murray said it was imperative that we make available opportunities for ratepayers to defer rates whilst the economy is in hibernation and many people have been either stood down, businesses closed or experiencing a significant loss of income.

“The latest rates instalment will be mailed-out to ratepayers next week and we want to reassure members of the community that may be struggling financially that they have the option to defer the payment or enter into a payment plan,” said Cr Murray.

“We will do everything we can to assist ratepayers and not-for-profit tenants of Council facilities to get through this difficult period together. Whether that is a deferral or establishing a payment plan.”

The Interim Hardship Policy is available to view here. Please contact Council’s Customer Service Centre on 1300 136 833 or email council@armidale.nsw.gov.au to speak to a Council representative who will help you with your application and discuss your options.

The policy is an extension of Council’s existing hardship policy provisions and the arrangements contained in the policy are to remain in place until 30 June 2020. This policy will then be reviewed in light of the Coronavirus shutdown restrictions that exist at that time and the associated impact that they are having on the community.

Ratepayers and members of the community experiencing financial hardship due to loss of income who cannot make payments on other fees and charges, including water utility payments owed to Council can also apply for hardship and will be assessed on a case by case basis.

Latest stories


Council welcomes new Chief Officer – Corporate and Strategy
Armidale Regional Council is preparing to welcome a new addition to the senior leadership team, with the former Chief Financial Officer of Gunnedah Shire Council Damien Connor stepping into the role of Chief Officer – Corporate and Strategy.
Draft budget now on public exhibition
A Draft Operational Plan and Budget with a focus on back to basics service delivery and improved financial results is now on public exhibition until Thursday, 24 June 2021.
Red Maples retained in Guyra’s main street upgrade
Nine Red Maples slated for removal during the Guyra main street reconstruction and beautification project will now be retained.
Development Application approved for proposed Guyra preschool
The Development Application (DA) for the proposed Guyra Early Childhood Learning Centre was approved at the May 26 Ordinary Council Meeting, subject to conditions.
Support flows for Malpas Dam upgrade
Malpas Dam’s spillway will be raised by 6.49 metres after councillors supported the recommendation at the May 26 Ordinary Council meeting.
Information Session - Draft Budget and Operational Plan
Live stream the first community information session about the 21/22 Draft Budget and Operational Plan
Ordinary Council Meeting - 26 May 2021
Ordinary Council Meeting - 26 May 2021
Disaster Dashboard launched
The Armidale region will be better prepared for future disasters and weather events, with the Disaster Dashboard now available to be used by the community.
Thousands flock to Big Chill Festival
Mayor Ian Tiley has deemed the Big Chill Beer and Barbecue Festival a huge success, after thousands flocked to Armidale’s Civic Park over the weekend.
Permanent application of temporary SV approved by IPART
(IPART) has approved Council’s application to permanently apply a 10.5% increase in income from rates above the current level.. The Special Variation (SV) will replace an existing seven year SV due to expire on 30 June 2021.