Customer Service

Customer Service Charter

Our customer service charter (PDF 1.2MB) sets out our commitment to provide you, our customer, with the service you can expect.

Community Satisfaction Survey 

Satisfied residents are important to us. To help us better understand what matters to our community and to find out where we need to improve, we commissioned the Community Satisfaction Survey. Using an independent research firm, we are able to measure how satisfied local residents are with our services and facilities.

The survey identifies how residents rate our performance against 2016 baseline data. Findings are reported in the Customer Satisfaction Survey Report. The survey is designed to be repeatable in the future.

Community Satisfaction survey 2017 (PDF 842KB)