Coronavirus response

We have all witnessed the global response to COVID-19, in-particular the advice from the Australian Government to implement immediate community safety social distancing policies to enable Australia to reduce the rate of infection and the potential impact on our medical services and hospitals.

In response to the Coronavirus challenge Armidale Regional Council will be taking measures to help ensure public safety and slow the spread of the COVID-19 virus in our community.

Importantly, Council wishes to reassure the community that it will remain operational and maintaining essential services. However, some non essential services and scheduled events will see some temporary changes and cancellations. Furthermore, many of our office staff will be practicing responsible social distancing by working remotely from home or alternative sites.

The below table provides an overview of Councils approach to maintaining business continuity through the COVID-19 Pandemic. Please understand that the status on some services is subject to change as advice from government and health authorities change.

Australian Government Department of Health 
NSW Department of Health 
Smart Traveller
Department of Home Affairs
Prime Minister of Australia

Council Service

Service Status

Services Provided

Civic Administration Buildings, Armidale & Guyra

Over the counter service reopens Monday 22 June.

Online services operational.

Opening hours

Armidale – Monday to Friday between 9am and 4.30pm.

Guyra – Monday to Friday  between 10.30am to 12.30pm and 2pm to 4.30pm

Council’s customer service facilities will continue to remain cashless until further notice. Customers can continue to make cash payments at Australia Post.

Phone services for enquiries or payments can be made by calling: 1300 136 833.

Development Application and Assessment

Over the counter service closed until further notice

Online services operational.

Lodgments made online at: records@armidale.nsw.gov.au

All fee payments to be made online.

Communication with Council staff performed via email and over phone.

Approvals delivered electronically.

Consultations can be made by appointment.

The Armidale Regional War Memorial Library & Guyra Library

Open from 1 June with restricted hours

Online services operational.

Opening Hours

Guyra library – Monday to Friday  between 10.30am to 12.30pm and 2pm to 4.30pm

Saturday –Closed

A maximum of 15 people permitted inside at any one time

Armidale library – Monday to Friday between 10am to 1pm and 2.30pm to 4.30pm

Saturday – 10am to 1pm

  • Computer sessions extended to half an hour
  • Meeting rooms available for booking. Conditions apply.

A maximum of 50 people permitted inside at any one time

Maximum visit time in both libraries is 1 hour and the returns chute is open 7 days. 

Parks, Sports Grounds & Recreational Facilities Open

Public spaces including playgrounds, skate parks, camping areas, BBQ facilities, public exercise equipment and Apex Lookout in Armidale are open to the public.

Bookings for sporting fields are being accepted for club training only. Clubs and user groups will be required to complete the booking form for use of sporting fields, attaching their State Sporting Organisations policy regarding COVID-19, along with a statement of how they will adhere to the policy and ensure social distancing measures are maintained. A maximum of 10 people per venue at all times and social distancing measures must be adhered to.

Museums: Armidale Folk Museum, Hillgrove Museum, Railway Museum

Open from 1 June

Railway Museum – Open by appointment only

Hillgrove Museum – open by appointment only

Armidale Folk Museum – normal opening hours, Monday to Sunday, 11am to 2pm

Maximum of 15 people permitted inside at any one time

The Visitors Information Centre

Open from 1 June

Opening Tuesday to Friday between 9am and 1pm.

Maximum visit time is 20 minutes

Armidale Regional Airport

Open with restricted hours

Services continued. Flight frequency determined by individual airlines. The building is closed between airline services.

Town Hall, Community Halls, Kent House and Hughes House

Open from 6 July 

Kent House and Hughes House are now open via bookings. 

Nicolli House, Guyra

Closed until further notice

Nil

 Waste Services Open Card payments only (no cash handling or cheques accepted on site).

Events

Council Events

Event Status

Comment

Citizenship Ceremonies

Revised format

Revised and condensed format adopted as advised by Ceremonies NSW and Office of Home Affairs until further notice.

We look forward to the return of our regular programme of events. Events will be guided by the easing of Government restrictions on large gatherings as well as the timeframe to coordinate between restrictions easing and event dates. Until this time all events remain suspended